Terms and Conditions

Please be advised that any use of this website or purchase made using this website constitutes an agreement to abide by the terms and conditions outlined below which shall override any other terms and conditions. All contracts and/or agreements formed between you and SilverBySaf by means of using this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Making a Contract 

By placing an order with SilverBySaf you have read and agreed to these terms, including privacy and refund policies.

If the product you ordered cannot be supplied or there has been an error in the pricing, you will be contacted to rectify the situation, either with a full refund, or a different replacement product which could incur a part refund or an extra payment as required.

We cannot accept orders from anyone under the age of 18.

Images and Description

Every effort is taken to accurately present the products in this online store, however as websites are viewed on different devices images can be distorted and colours may vary depending on your individual display settings. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only. Please contact SilverBySaf if you have any queries before purchasing.

Due to the irregularities in gemstones and the handmade nature of the work there may be slight variations from that of the photograph.

Components

All jewellery and silverware on this site has been handmade by Sally-Anne Featherstone at SilverBySaf in the UK.  All items are sterling silver (925) or fine silver (999) unless otherwise stated in the product description.  Some pieces may feature pre-made components, for example, clasps, earring backs and chains.

Hallmarking

In the UK, silver items being sold over 7.78 grams, and any gold items over 1 gram must be hallmarked by law. SilverBySaf’s jewellery and silverware will be marked in accordance with this rule and where they fall below these weights they will not normally be sent for hallmarking. Please see the hallmarking page to find out more information.

Pricing

Prices are subject to change due to fluctuations in the precious metal market.

Payment  

Payment for all orders placed is through Paypal or Stripe. PayPal is popular internationally, while Stripe lets customers pay with debit and credit cards without creating or logging into an account. You will be returned to SilverBySaf on completing payment for your order.

Shipping and Returns

Please see the page for full details, shipping & returns. To amend an order or delivery address, please contact SilverBySaf immediately. I will do the best to make amendments prior to dispatch, but cannot guarantee changes can be made once an order is processed.

All bespoke and personalised items are non-refundable.

It is the customer’s responsibility to provide an accurate size prior to production and a fee will be charged for resizing. Some pieces cannot be resized due to the methods used in their making, especially those including gemstones.

Complaints

The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, postage costs for the return to SilverBySaf will be refunded. SilverBySaf must be contacted within 14 calendar days of receipt to arrange return delivery. SilverBySaf will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds are paid within 30 days of the agreement to refund.

Data Protection

SilverBySaf complies with the GDPR in handling your personal data. Information provided is treated in strict confidence and is stored in a secure location. You can view the full details of the Privacy Policy here.

Termination

SilverBySaf reserves the right to stop access to its Internet services if any behaviour is found to be in breach of these terms and conditions at any time.

Copyright

All products sold by SilverBySaf are copyright of SilverBySaf.  SilverBySaf does not give permission in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the SilverBySaf website.